45-DAY MONEY BACK GUARANTEE
We want you to be fully satisfied with your product from Sound World Solutions. If you are not 100% satisfied with your product for any reason, you may return it within 45 days of delivery for a full refund of the purchase price, minus the original shipping and handling.
Please contact us before returning the item to qualify and receive a prepaid return shipping label
Units purchased from one of our retail partners should be returned to them. Please also note that the item must be returned in good condition, in the original packaging, and with all paperwork, parts and accessories to ensure full credit.
Before contacting us for a return, you may also want to review our FAQ or contact the Sound World Solutions customer support team toll-free in the U.S. at (855) 792-0117 or +1-847-939-6101 outside the U.S. – there may be a simple remedy if your amplifier is not performing as expected.
REPAIRS AND WARRANTY
For anyone purchasing a hearing aid or personal sound amplifier, Sound World Solutions offers a limited 1-year warranty for hearing aids and a limited 90-day warranty for personal sound amplifiers, from the date of original purchase. We will repair or replace any defective unit within the limited warranty of its purchase date.
Should your device become defective under normal use and conditions, please follow these steps:
- Check to see if there is a simple remedy for the problem you are experiencing by reviewing our FAQ or by contacting our customer support team toll-free in the U.S. at (855) 792-0117 or +1-847-939-6101 outside the U.S.
- Contact us for an RMA
- Pack your amplifier in its original packaging with all accessories and proof of purchase (a dated receipt) and ship it to us
Send the package to Sound World Solutions, 960 N. Northwest Hwy. Park Ridge, IL 60068